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Add a delivery
Remember to book and pay for your delivery with us after ordering from retailers
How it works
FAQs
Add a delivery
Frequently Asked Questions
If you don't find an answer, contact customer service at
customercare@ship2me.co.uk
or
01534 616 561
Account and orders
Do I have to register online to use ship2me?
What address do I use when ordering with a retailer?
What happens if my order is split in to multiple deliveries by the retailer?
Can I track my order?
Cancellation and claims
Can I cancel an order?
What about any right to cancel under the distance selling laws?
What happens if my goods arrive damaged at your warehouse?
What happens if my items arrive damaged to my address?
How do I make a claim against items which have been lost or damaged?
Customs and duties
Do I have to pay VAT on goods purchased online or on the UK mainland?
Do I have to pay GST on goods I have delivered by S2M?
Delivery
Do you deliver to all Channel Islands?
I live in Sark/Alderney/Herm, how do I receive my item(s)?
What time do you deliver?
When can you receive deliveries at your UK warehouse?
How long will the delivery take?
Can I order goods from outside the UK?
Can I have anything delivered?
Payment and costs
How much does it cost to use ship2me?
How do I pay?
What if my item is very heavy?
What if I ordered the wrong size?
Prohibited and restricted goods
Are there any additional costs for shipping Li-Ion/Lithium batteries?
Which goods are prohibited?
If I'm ordering alcohol through S2M, when/how do i arrange for payment of duties?
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